This week Jeannie Keenoy provides an insight into our renewal process.
From left to right - Ian, Alan, Jacqui, Jeannie, Jean and Jaimme
“Let me begin by introducing you to our Renewal Team, Jacqui, Jaimme, Jean and myself, by sheer coincidence we are all J’s. What is not a coincidence is that we are a strong team who have a vast amount of product knowledge and more importantly we really get to know what our customers want and need.
Some of our customers have been with us a long time and that’s just the way we like it. It gives us chance to tailor make our policies and ensure that they give the exact level of cover required. Our renewal process accounts for a large chunk of our working day and that’s to be expected. Not only do we compare the price but also the level of cover and the suitability of the insurance company in question; if it’s a reasonable alternative with an excellent company then great, if it’s cheap and exposes you to any kind of risk then it’s immediately discarded. When we know that we have done the best job for you, we can sleep easy at night!
We live in a fast paced, expect-everything-in-an-instant era, which is great for coffee but insurance is something that you can’t afford to take a risk with, that’s why we’re here, to guide you through the minefield. It doesn’t matter to us if it’s new business or old business, it’s your business that matters to us.”
If you require a more personal service then give us a call on 01377 318255.
